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WiseDriving Insider: what it’s like to be a WiseDriving customer

You can find out a lot about an insurance company online – but it’s hard to know what it’s really like to be a customer until you’ve bought your policy. That’s why we want to give you an insight into life as a WiseDriving customer – so we asked one of our own staff members, who has experienced what it’s like to be a WiseDriving customer, to give her inside knowledge on the pros and cons of having a policy with us:

“Black box insurance is often a dreaded word for young drivers: horror stories of huge premium fluctuations and hassle with the fitting of the box drive many people away. I’m here to share my experience with you – overall a very positive one – to help you to make the decision as to whether telematics insurance is right for you.

"Right off the bat the process was simple".

About 8 months ago, my partner decided to get his insurance through WiseDriving, after buying his new car. Right off the bat the process was simple, RS Fleet – our black box installation company – got in contact with him to book his appointment to have his black box installed. He then had to rearrange his appointment as the date was no longer suitable for him, but a simple phone call to RS Fleet had the new appointment booked in, and new location – as he was at work at the time. RS Fleet came out to his workplace to fit the box, everything went smoothly and the engineer was in and out in less than half an hour! We were both pleasantly surprised at how easy it all was, and have continued to be impressed since.

Since then, we have had a hassle-free experience. He has maintained a relatively stable score, and is able to monitor his individual score for each factor that he is rated on – which he loves. However, the dashboard used to be a little difficult to navigate, but once we got used to it, it became easy to use. You can also see your individual score for each day – which means that you can tell which journeys gave you the best score. These individual scores are then calculated into an average, which becomes your overall Driving Behaviour Score, so it’s simple really.

Recently, the portal underwent a huge makeover! This has made it much easier to navigate, and it is mobile optimised, so you can look at it on the go – which makes life much easier. It means that we can view his score, his individual daily score and how many miles he has driven whenever and wherever.

"The new portal is a step in the right direction".

However, sometimes it takes a few days for the score to update, which means there isn’t always a score for everyday – which can be a little confusing. But it doesn’t mean that the journey hasn’t been picked up, it just means that it has taken a little while to register.

When I asked if there was anything we could do to improve, he said: 'I’d like individual journey scores instead of a score per day, so I can see exactly when my score decreased – then I can tell exactly what not to do next time. But the new portal is definitely a step in the right direction'. So there are without a doubt some things that we can work on, but we have already started making changes that are improving our customer’s experiences.

I also asked him to summarise his experience with WiseDriving so far in just a couple of sentences and he said: 'It’s super easy, and helps me be a better driver. Who knew that being a safer driver actually helps me to be more fuel efficient! Also, it allows me to have a car that I love, without paying through the nose to drive it.'

So overall, we have been pleasantly surprised – and you might be too!”

Posted on August 30, 2018
Category Telematics