Contact Us

Customer Portal

If you’re already a WiseDriving customer, you can access your policy, make changes and review your Driving Behaviour Score here

Download WiseDriving Mobile App

To download your WiseDriving App please visit the App Store or Google Play by clicking the below from your mobile phone. If you have any issues please review our trouble shooting guide by clicking here.

iTunes Store
Google Play Store

Black Box Installations & Appointments

If you’d like to speak to the installation team about having your black box fitted, or your appointment, call the WiseDriving installation team at RS Connect. They’re available:

  • Monday to Thursday 8am to 8pm
  • Friday and Saturday 8am to 6pm
  • Sunday 9am to 5pm

WiseDriving Installation team at RS Connect: 0121 332 1226

Direct Debit

If you have any questions about your Direct Debits, please contact one of the following:

If your policy started or was renewed on or after 15th December 2016, then contact Close Brothers Premium Finance.
They’re open:
24/7 Telephone Service 0333 321 8566
Click here to log on or register to use the Close Brothers Premium Finance Online Portal.

If your policy started or was renewed before 15th December 2016, then contact Premium Credit Limited.
They’re open:
Monday to Friday 8am to 6pm (excluding Bank Holidays): 08447369836
Or go to where you’ll be able to access your Direct Debit agreement.

Claims Helpline and Theft Recovery Teams

Should you need them, our Claims Helpline and Theft Recovery Teams are here:

(24 Hours a day, just in case).

  • Claims Helpline: 0800 008 6709
  • Theft Tracking:
    • If you purchased your policy on or prior to the 28th June 2016 and have not made a change of vehicle, contact us on: 0333 014 3457
    • If you purchased your policy or have made a change of vehicle on or after 29th June 2016 please contact us on: 0333 20 20 001

Get in touch

Click here to visit our FAQs page for answers to common questions or use the form below to get in touch.

We will make every effort to respond within 24 hours to your request.



* Required field

Further Queries

If you’d like to ask us any questions, talk through your quote or discuss your renewal give us a call or write to us.

  • Our Sales and Customer Service Teams are here:
  • Monday to Friday 8am to 8pm
  • Saturday 9am to 5pm
  • Sundays and Bank Holidays 10am to 4pm
  • Sales Team: 01733 308357(click to call)
  • Customer Service Team: 01733 308358(click to call)
  • Renewal Team: 01733 308325(click to call)
  • By Post:
  • Customer Service Team
  • WiseDriving
  • iGO4 House
  • Staniland Way
  • Peterborough
  • PE4 6JT