Fees & charges

Documents or duplicate documents by post If you would like to receive your documents by post a fee of £15.00 will apply. However all documents are available for download within the portal in the ‘Existing Customers’ section of the WiseDriving website at no additional charge.
Change of vehicle If you decide to change your vehicle after you have had the WiseDriving black box installed we will charge a fee of £120, this covers the cost of having a black box installed into your new car.

If you choose to call us to complete the change of vehicle, you will be charged an administration fee of £35.
All other changes to your policy Completed Online - £0

Completed via Telephone - £35
WiseDriving device and annual monitoring The New Business Telematics Fee for the first year is £150.

All subsequent years you will be charged a £90 Renewal Telematics Fee which will be included within our renewal invitation.
Cancellation of the policy Your policy is a contract for 12 months. If your insurance is cancelled for any reason you will be charged £75.00 in addition to the charge made by your insurer for the cover you have received.

iGO4 may include commission within the premiums charged. This commission is non-refundable in the event policy is cancelled after the first 14 days.

When you took out the policy, WiseDriving may have discounted your premium. In the event that your policy is cancelled WiseDriving will retain any discounts that have been applied which could be up to £150. Please note all fees charged are non-refundable in the event of cancellation.
Removal of the WiseDriving black box when your policy ends It’s not necessary to have the WiseDriving black box removed, as the black box is automatically deactivated when the policy expires. However, if you wish to have the WiseDriving black box removed, you will be charged £90 to cover administration and safe removal.
Missed appointment or failed installation If you miss the appointment to install the WiseDriving black box or our installation team attend but are unable to install the WiseDriving black box, you will be charged a missed appointment fee of £45
Other charges that may apply If you are paying your premium by monthly instalments the finance provider reserves the right to apply a charge of up to £30 for any unsuccessful collection of a monthly instalment.

Late return of documents – If you do not return any documentation that we request in the time allocated a £20 charge will apply.

iGO4 will apply a £20 fee if debt is sent to the debt collection agency.

If the insurer noted on your schedule is Aviva and you have selected Aviva’s alternative funding option for payment of your policy, then a non-refundable charge of up to £150 may apply.